Shipping policy

Shipping and delivery

We offer tracked shipping to the destinations currently available at checkout. Shipping charges are calculated at checkout based on the destination and the total weight of your cart. The full shipping cost is shown before payment.

Order processing

Orders are normally processed within 1-3 business days. Processing time is separate from transit time. During holidays, product launches, or unusually busy periods, processing may take longer.

Estimated delivery

Delivery times vary by destination and shipping service. Typical international transit is approximately 4-12 business days after processing, depending on the destination. This is an estimate, not a guarantee. The delivery estimate shown at checkout, where available, begins after your order has been processed. International deliveries can be delayed by customs, local carriers, weather, or other circumstances outside our control.

Tracking

When tracking is available, you will receive a shipping confirmation email. Please allow 1-3 business days after shipment for tracking information to update.

Fulfillment locations

Orders may be fulfilled by third-party logistics partners and may ship from different fulfillment locations. As a result, items in the same order may occasionally arrive separately.

Address changes and undeliverable packages

Please check your shipping address carefully before placing your order. Contact us as soon as possible at ivywu2761@gmail.com if you notice an error. We cannot guarantee that an address can be changed after fulfillment has started. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Packages marked as delivered

If tracking shows that a package was delivered but you have not received it, first check with household members, neighbours, building management, and the local carrier. Then contact us with your order number and tracking information so we can review the case. Replacement or refund eligibility depends on the carrier investigation and the circumstances of the delivery.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility. Refusing a package does not automatically qualify the order for a refund, and any carrier, customs, or return costs may be deducted where permitted by law.

For shipping questions, contact us at ivywu2761@gmail.com.